These Order and Shipping Policies (the “Policies”) govern the sale and shipment of products by Atelier Imports LLC (“Company,” “we,” “us,” or “our”). By placing an order with us, you (the “Customer”) agree to be bound by these Policies. These Policies are designed to protect Atelier Imports LLC and its interests while ensuring clarity and fairness in transactions with our Customers.
1. ORDER TERMS & CONDITIONS
1.1 Quotation and Order Confirmation
All quotations issued by Atelier Imports LLC are valid for thirty (30) days unless otherwise stated in writing. We reserve the right to revise pricing or availability beyond this period.
An order is considered confirmed only upon receipt of a signed Purchase Order (PO) and the required deposit.
All orders are subject to acceptance by Atelier Imports LLC. We reserve the right to reject any order at our discretion.
Changes or modifications to an order must be requested in writing. Approval is subject to our discretion and may incur additional costs.
1.2 Production Lead Times
Production lead times are estimated and subject to change based on order volume, material availability, and factory workload.
Standard production lead times range from 8 to 12 weeks from the date of deposit receipt. Custom orders or specialty finishes may require additional time.
Atelier Imports LLC is not liable for delays caused by force majeure, supply chain disruptions, strikes, or other circumstances beyond our control.
1.3 Payment Terms
Unless otherwise agreed in writing, standard payment terms are as follows:
A 50% deposit is required at the time of order confirmation.
The remaining 50% balance is due prior to shipment.
Payments must be made via wire transfer. Letters of Credit (L/C) may be accepted for high-value orders upon prior approval.
Any late payment beyond agreed terms will accrue interest at a rate of 1.5% per month or the highest rate permitted by law.
Failure to make timely payments may result in order cancellation and forfeiture of any payments made.
1.4 Order Cancellations and Modifications
Orders may be modified or canceled within seven (7) days of confirmation, subject to approval.
Orders canceled after production has commenced are subject to a cancellation fee of up to 100% of the deposit amount.
Custom orders are non-refundable once production has begun.
Atelier Imports LLC is not responsible for delays resulting from Customer-requested modifications.
2. SHIPPING & DELIVERY
2.1 Shipping Methods
Full Container Load (FCL) and Less than Container Load (LCL) ocean freight.
Air Freight for expedited delivery at an additional cost.
White-Glove Delivery & Installation services are available upon request for an additional fee.
2.2 Estimated Shipping Timelines
North America: 4-6 weeks
Europe: 5-7 weeks
Middle East & Africa: 6-8 weeks
Australia & New Zealand: 4-6 weeks
Other Regions: Subject to shipping carrier availability.
2.3 Customs, Duties, and Taxes
All orders are shipped under FOB (Free on Board) Asia Port terms unless otherwise agreed in writing.
The Customer assumes full responsibility for all import duties, customs clearance, local taxes, VAT, and any additional regulatory fees.
Atelier Imports LLC is not liable for any delays resulting from customs processing or government-imposed regulations.
2.4 Risk of Loss and Damage Claims
Title and risk of loss pass to the Customer once the goods are handed over to the shipping carrier.
Customers must inspect all shipments immediately upon delivery and report any damages or discrepancies within forty-eight (48) hours.
Claims must be submitted in writing with supporting photographs and documentation.
Atelier Imports LLC is not liable for damages occurring during transit but will assist in filing claims with the shipping provider. Customers should purchase appropriate insurance to cover potential losses.
2.5 Concealed and Visible Loss or Damage
Concealed loss or damage is handling-related loss or damage that is not immediately visible upon delivery. If concealed loss or damage is discovered, Customers must:
Request an inspection from the carrier within seven (7) days of delivery.
Document the damage with photos of the packaging and contents.
Provide an accurate description of the damage when filing a claim.
Visible loss or damage must be noted on the freight bill and signed by the carrier’s agent upon delivery. Failure to adequately describe external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The required form to file such a claim is supplied by the carrier.
